FAQ

We offer a convenient and secure postal option only through registered post for a flat rate of 8 euros across EU with Iceland, Liechtenstein and Norway. This option ensures the safe delivery of your order to your specified address.

We offer a flat rate of 6 euros for sending registered post parcel across Malta and Gozo.

At Eliveli, we prioritize the security of your order. Hence, all international rest of the world shipments are sent via registered post as our standard shipping method. Should you prefer a courier service, kindly let us know, and we will provide you with the available options and associated costs.

1. Malta: Estimated delivery within 2-5 working days.
2. EU Countries: Delivery typically around 2 weeks.
3. Rest of the World: Delivery estimates range from 2 to 4 weeks. Please note that delivery times may vary depending on the postal speed in your country or area.

At Eliveli, we prioritize prompt order processing. Upon receiving your order, we strive to dispatch it within a maximum of 2 working days to the nearest postal office. You will receive a tracking number on the same day your order is queued for postal delivery.

Please bear in mind that actual delivery times may be subject to the postal services' efficiency in your region.

We prioritize sending all orders via registered post, ensuring transparency and enabling order tracking for our customers. Upon your order being processed for postal delivery, you'll promptly receive a tracking number, typically on the same day. This facilitates clear visibility and tracking of your order until it reaches your doorstep

We endeavor to dispatch orders swiftly, which may limit the possibility of altering the delivery address. Nevertheless, we encourage you to reach out, and we'll make every effort to assist you.

For inquiries regarding address changes, please contact our Customer Services Team at support@eliveli.eu.

We'll gladly verify the feasibility of updating the delivery address for your order.

Although we strive to provide next-day delivery, please note that our primary workforce operates from our physical store. Our online platform extends our offerings, and while we endeavor to expedite deliveries promptly, next-day service isn't guaranteed. Rest assured, we prioritize swift dispatches and aim to deliver your order as swiftly as possible. Your satisfaction remains our top priority.

We dispatch all orders via registered post, and the delivery timeframe outside of Malta depends on your country's postal service.

In case of urgency, you can request delivery through established couriers like DHL, although this may incur additional charges based on the actual cost.